FAQ's and Information

Browse FAQ's and information by

Technology

  • Common questions
  • Helpful instructions
  • Resources & guides
  • Tips and tricks
  • Equipment information
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Browse FAQ's and information for

Sign-Making

  • Braille system repairs
  • Blade resharpening
  • Accent Signage Systems
  • ADA sign-making troubleshooting
  • Common ADA questions
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Browse FAQ's and information by

Customer Service

  • Payment options & financing
  • Exchanges & returns
  • General common questions
  • Shipping & delivery
  • Track my order
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Meet our support team

Our Advanced Support Team has years of experience working with technologies such as sublimation, laser engraving, heat transfer, UV-LED printing, rotary engraving and more. With extensive equipment knowledge and hands-on expertise, they ensure seamless installations and provide effective solutions to complex technical issues. Their dedication to excellence helps deliver a smooth and reliable support experience for your business.

Our team of experts are available Monday through Friday, 8am to 5pm EST (excluding holidays).

If you have further questions, please contact a Customer Service Representative via the Chat icon located in the lower right hand corner of any page, via email at service@jpplus.com or by phone at 800-869-7800, Monday through Friday 8am to 8pm EST (excluding holidays).

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Aaron S.

AST Supervisor

My top 3 favorite
technologies:

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Chris W.

Customer Success Specialist

My top 3 favorite
technologies:

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Brien M.

Customer Success Specialist

My top 3 favorite
technologies:

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Joyce K.

Customer Success Specialist

My top 3 favorite
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Britany S.

Customer Success Specialist

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Tips & Templates
To simplify your process.

Our product pages feature readily available tech tips and product templates designed by our team of experts to make your project development simple and efficient. Streamline your workflow and accelerate your process with the tools you need, right at your fingertips.

Learn More about Tech Tips & Templates

Quick-help sales tools

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How-to Videos

View our comprehensive library of how-to videos led by industry experts with step-by-step guidance on equipment setup, material selection, and application methods.

View our Videos
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Industry & Features Page

Explore our landing pages by industry, technology, and top brands—designed to help you quickly find what you need.

View landing Pages
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Catalogs

Our digital branded and unbranded catalogs serve as versatile marketing tools and reference guides, providing valuable insights and inspiration for your next project.

View catalogs
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Product Guides

Choose your next seasonal product offering with our product guides. With more than 1,000 products to choose from, you’re sure to find something for every one and every budget.

Explore guides

Contact Customer Service

Johnson Plastics Plus customer service team assisting a customer

You can reach our Customer Service team by email, chat or phone from 9am - 7pm EST.

Chat:
Click on the “Chat” icon on the lower right of any page on jpplus.com
Phone:
800-869-7800
Meet The Team

Join Us at Upcoming
Trade Shows

Explore the latest innovations and industry insights firsthand with Johnson Plastics Plus. Connect with our experts, experience live demos, and discover solutions tailored for your business. We hope to see you there!

Learn More about our JPP trade shows Johnson Plastics Plus trade show team

Follow Us On
Social Media

for the latest trending products,
inspiration, tips, tricks and more!

@johnsonplasticsplus

Free Personalization Resources to Help You Create Like a Pro

Our free resources are here to help you create confidently! You’ll find everything from laser engraving ideas to sublimation heat press settings in our ever-expanding collection of blogs, how-to-videos, free artwork downloads, tech tips, and templates.

In addition to high-quality blanks, supplies, and equipment, our free resources help you work faster, learn new techniques, and take your personalization or signage business to the next level! Whether you’re looking for tips and tricks for sublimation, laser engraving, rotary engraving, UV printing, DTF, or DTG - you’ve come to the right place!

Educational Videos

Our video library offers creators and sign-makers quick tutorials, expert product demonstrations, and creative inspiration for laser engraving and more. Explore topics like:

New videos are uploaded regularly to keep up with new trends and technologies.

Tech Tips & Templates

Design with confidence using our downloadable product templates and material-specific tech tips. Each resource includes:

  • Exact product dimensions and bleed areas
  • Recommended print or engraving settings
  • Mug press and heat press settings with time, temperature, and pressure
  • Step-by-step setup instructions and tips for the personalization process

Perfect for sublimation blanks, laserable materials, UV-print ready items, and more, these free downloads help reduce waste and improve production speed.

Creative Inspiration

Looking for creative ideas for your laser engraver, UV-printer, or more? Our blog and featured project pages give you real-world applications and tips for:

  • Craft fairs and gift businesses
  • Personalized home décor
  • Custom signage and awards

Additional resources include:

FAQ & Troubleshooting

  • Material compatibility, including how to use double colored plastic for engraving
  • File prep and formatting
  • Maintenance for printers and engravers with help from our Customer Success Team